THE INFLUENCE OF SERVICE QUALITY ON CUSTOMERS’ LOYALTY IN KEDAI WESTERN BINTARO
RIOVALDO LOKOMBANUA SUNUR
RIOVALDO LOKOMBANUA SUNUR
ISBN/ISSN
Tahun Terbit
2022
Penerbit
Sekolah Tinggi Pariwisata Trisakti
Tempat Terbit
Jakarta
Deskripsi Fisik
-
Nomor Panggil
-
Klasifikasi
-
Bahasa
Indonesia
Jenis Media
Thesis
Catatan
As the world progresses from COVID-19, small business owners started to take initiative in opening up their businesses and seize the opportunity. As some of the owners are newcomers in the market, they needed to understand that there are some factors that would lead to their business success, and some of those factors include maintaining an excellent quality of service which would eventually affect their customers to determine if it is worth to commit to the brand as they tried to make an impression.
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