HUBUNGAN GAYA KEPEMIMPINAN(TRANSFORMATIONAL LEADERSHIP AND TRANSACTIONAL LEADERSHIP) DENGAN KUALITAS PELAYANAN (SERVICE QUALITY): KASUS DI SMK NEGERI 33 JAKARTA
SENO HARTONO
SENO HARTONO
ISBN/ISSN
Tahun Terbit
2013
Penerbit
Sekolah Tinggi Pariwisata Trisakti
Tempat Terbit
Jakarta
Deskripsi Fisik
-
Nomor Panggil
-
Klasifikasi
-
Bahasa
Indonesia
Jenis Media
Thesis
Catatan
This thesis investigates the relationship between leadership style (transformational leadership and transactional leadership) toward service quality in SMKN 33 Jakarta. The thesis first determined the perception of students about the service quality they received. The thesis also analyzed how the school staff (including teachers and administrative staff) perceived the dimensions of leadership style (transformational leadership and transactional leadership) of their principal.
Daftar Eksemplar
| Kode Item | No. Panggil | Jenis | Status | Lokasi |
|---|---|---|---|---|
| T1163620078 | T 2013 11 | Thesis | Missing | Perpustakaan Institut Pariwisata Trisakti |
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