Gaya APA

Fitzsimmons, J, A., Fitzsimmons, M, J. (2008). Service management : operations, strategy, information technology (6th ed.). New York: Mc Graw-Hill.

Gaya MLA

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service management : operations, strategy, information technology". 6th ed. New York: Mc Graw-Hill, 2008. BUKU.