Gaya APA
Kasavana, M, L., Brooks, R, M. (1988).
Managing front office operations (3rd ed.).
Michigan:
Educational Institute of AHMA.
Gaya MLA
Kasavana, Michael, L.., Brooks, Richard, M..
"Managing front office operations".
3rd ed.
Michigan:
Educational Institute of AHMA,
1988.
BUKU.